Customer Engagement Specialist
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
What it’s like to work at Energia Group
- We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team.
- Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day.
- We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
- You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
- We also get the balance right with a hybrid work model—2 days in the office, 3 days working from home—so you can stay connected while still having flexibility.
The Role
Power NI, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Antrim, Omagh or Fully Remote.
You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI brand continues to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. Our customers would agree and scored us 86% in satisfaction surveys based on last year’s performance.
What you'll need
- 6 months customer service experience.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Computer savvy with a good working knowledge of Microsoft Office.
- A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting
Please note - As part of the application process you will be asked to complete a short online assessment.
Full details can be found in the job specification located at the bottom of this page.
NB: IPhone users should download job specification using Safari.
The Company
Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units – Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.
Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Ireland’s renewable energy future.
Does Energy Move You?
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
What We Offer
Our People
Next Steps
1. Apply
2. Assess
3. Shortlist
4. Interview
5. Second Stage
6. Offer
Contact Us
If you have any questions about open roles or working with Energia Group, please just drop us an email at careers@energiagroup.com.
Energia Group is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, we will take into account any adjustments that could assist you.
To request a reasonable adjustment please contact us at careers@energiagroup.com
A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.
Best of luck!
Energia Group is an equal opportunities employer.
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